Refund and Cancellation

Welcome from Frontierease Immigration! Our commitment is in offering our clients outstanding visa immigration services. The limits and circumstances under which refunds and cancellations for our services are permitted are described in this Refund and Cancellation Policy. You accept the terms of this policy by using our services.

A variety of immigration services are provided by Frontierease Immigration, such as consultations, green card processing, visa applications, and citizenship applications. Our services are designed to support clients at every stage of the immigration process.

Refunds may be considered under the following circumstances:

If you decide to cancel our services before any work has commenced, you may be eligible for a partial refund of the fees paid, less any administrative charges or costs incurred.

If Frontierease Immigration fails to deliver the agreed-upon services as outlined in your Service Agreement, you may be eligible for a refund. Refunds will be assessed based on the extent of non-performance and any work completed.

If there was a clerical or procedural error made by Frontierease Immigration that negatively impacted your case, we will review the situation and may offer a refund or other compensation as appropriate.

The following fees are non-refundable:

• Government Fees: Any fees paid to government agencies or third parties (e.g., application fees, processing fees) are non-refundable.
• Service Fees for Completed Work: Fees related to services that have already been completed or are in progress are non-refundable.
• Consultation Fees: Fees for initial consultations or advisory sessions are generally non-refundable, except as required by applicable laws.

• Submit a Request: Email our customer service team at info@frontiereaseimmigration.com with your refund request. Include your full name, contact information, and details about the services for which you are requesting a refund.
• Provide Documentation: Attach any relevant documents, including receipts, service agreements, and evidence supporting your claim for a refund.
• Review and Response: Our team will review your request and documentation. We will respond to your request within 5 business days. If additional information is needed, we will contact you.
• Decision: Once your request is reviewed, we will notify you of the decision. If a refund is approved, it will be processed in accordance with our internal procedures.

Refunds will be processed within 5 to 7 business days from the date the refund is approved. The refund will be issued using the same payment method used for the original transaction unless otherwise agreed upon.

If you have any questions or need further assistance regarding our refund policy, please contact us:

• Email: info@frontiereaseimmigration.com
• Phone: +91-9355327579
• Address: 503C, 5th Floor, Sheetla House, 73-74 Nehru Place, New Delhi, 110019

Frontierease Immigration reserves the right to modify this Refund and Cancellation Policy at any time. Any changes will be posted on this page and will become effective immediately upon posting. We encourage you to review this policy periodically.

Thank you for choosing Frontierease Immigration. We are dedicated to providing you with the highest level of service and support throughout your immigration journey.